the ITIL Zealot's blog

You would assume that, giving myself the name of the ‘ITIL Zealot’, I am a big fanboy of everything ITIL and I am … to a point. I am fully a...

Two things happened recently that inspired me to write this blog.  This despite the fact some people loathe ‘another prediction’ or how th...

Earlier this month I had the great honour to be awarded the itSMF Australia ITSM Champion of the Year and the Thought Leader of the Year ...

One of my favourite expressions within service management training is the concept of ‘ evolution, not revolution ’.  I use this concept to ...

With the release of the SIAM Foundation & Professional Body-of-Knowledge , I've created a number of SIAM related blogs,  shared with...